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FAQs

DISH Home » FAQs



"Is the equipment really FREE?"

Yes! You do get FREE installation to power up 6 rooms. Thanks to DISH's dual tuner receivers each room can watch different channels at the same time.

"What if I don't have a credit card?"

To sign up for this offer with DISH, you are required to use a credit card (MasterCard, Visa, American Express, Discover) or a debit card which has a MasterCard/Visa Logo in order for DISH to run a credit check. If you do not have a credit card, you should consider having a roommate or other household member obtain service in their name if they have a credit card.

"I want to see a list of all of the channels!"

You can get a list of the channels that are included in any package on our website. Just click on the programming button for complete channel guide.

"Do I have to choose my programming right now?"

If you are not sure of which packages you desire, you can simply choose the basic programming package for now. You'll then have time to consider your options. Just keep in mind that you'll have to decide before the installer comes to your home. Your installer will activate the programming you desire when he/she is in your home.

"How many receivers/TVs can I have?"

You can have up to 6 TVs hooked up on one account. Your first six rooms are installed FREE. The six room offer is based on a maximum of 3 dual Tuner receivers only.

"Can I substitute one channel for another in my basic package?"

Unfortunately there is no way to make a channel substitution.

"Is adult programming available?"

DISH currently offers an extensive lineup of adult programming. Call and ask about current offers.

"Do you carry UPN and WB Networks?"

These channels are now the CW.

"Our Homeowners Association forbids satellite dishes"

We would love to have you as a customer. Our dish antenna sizes are 18" or 20" and comply with the Satellite Consumer Bill of Rights, a regulation released by the FCC on August 6, 1996. This regulation PREEMPTS area zoning ordinances and Homeowner Association covenants and restrictions on DBS dish antennas. This rule was required by Congress in the 1996 Telecommunications Act. Some HOA'S have been fighting to keep restriction rights by threatening court action on tenants with dish antennas, in some cases arguing that a dish antenna is installed in a common area, calling the air space above the homeowners roof where the dish antenna is installed, the common area. Congress is on your side in this matter.

"Can I check my account status online?"

You may view your current or previous billing statements, add services, or make payments to your account online. Register your new account at dish.com.

"How good is your warranty?"

The promotion comes with 4 months of DISH's protection plan for free. You can extend the service plan for $6.00/mo.

"How to activate the Adult Guard (Parental System Locks)"

To set channel locks, press the MENU button on your remote, select LOCKS then choose the locks appropriate for your family. Once you’ve made your selection, lock the system to set a password which will ensure you have control over the programming you want and don’t want.

"Can I get service in Puerto Rico, Canada or any other country?"

No. Service is only available in the continental USA. We do not offer service in any foreign countries or territories.

"If I live in an apartment or condo can I still get DISH?"

FCC rules permit residents of rental property to install a satellite dish, but only in certain areas. Generally, FCC rules permit renters to install a dish only in areas that are subject to the renter's exclusive use and control. Generally, this means an area that you may use, but that is not available for the general use of all tenants. Such an area may include a balcony, patio, yard, deck or other area that only you have the right to use. If you have such an area, you may install a dish, just check with your landlord before proceeding.

"Can I get NFL Coverage?"

You can view many professional sports games including NFL, NHL, MLB and NBA on your local networks. Make sure you check out the NFL Red Zone in the Multi-Sports Pack!

"Will I get an High-Definition signal?"

DISH is a leader in HD programming packages with over 200 channels available and great package prices. If you own a high definition television, we offer free upgrades to High-Definition receivers and great High Definition Packages. PLUS get HD FREE for Life with the purchase of select programming packages.

"International Programming"

Many International Programming packages are available. However, the programming requires its own dish because it is delivered from a different satellite in the sky. You may need a second dish installed in addition to your international system should you wish to receive English channels.

"What if I move before my 24-month commitment is up?"

If you move during the initial 24-month commitment, you will be eligible for DISH's Mover Program. Call to see what offers you are eligible for.

"I am a previous DISH customer. Can I still get this promotion?"

This promotion is for NEW customers and is available for a limited time. It requires a 24-month qualifying programming purchase (minimum of America's Top 120). However, if you left DISH in the past, you may be eligible for this new promotion. Please call us and we'll be happy to assist you in getting back on our service.

"What are Videos on Demand?"

Video On Demand will supercharge your DVR, giving you the power to enjoy movies and other programs whenever you want. This new feature will also change the way you interact with your DVR. With BlockBuster at Home, you have access to over 100,000 movie titles for only $10.00/mo! New customers can try this package FREE for 3 months.

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